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Author Topic: Reporting Problems  (Read 2667 times)
Crap
Global Admin
1K Newb
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Karma: 172
Posts: 7887


semper in excretia sumus solim profundum variat


« on: July 16, 2011, 09:19:38 AM »

If there is cheater, exploiter, griefer or other problem user or any other problem:

The Newbs Community strives to be a friendly, happy place where you can come and kill other people in an environment where you're not surrounded by people acting a fool disrupting the game.  If a player is causing a major disturbance on the server, let an admin know.  If none of the admins respond, be sure to leave a detailed message to them including the persons in game name, time of day, server and a description of what they were doing.   Do not engage them, do not argue with them, do not get into shouting matches with them.  Anything beyond 'Hey man, settle down' or 'please quit screaming in your mic' and you will very likely be adding to the problem.  If someone is mic spamming its not your duty to play 'better music' over them.  Its not your job to tell a guy whose name is 'dead baby fetus eater who banged your mom' that he's going to burn in hell.  Its me (Octo) and the other admins job to do so  Smiley


Contact an admin by sending a message through steam or the forums or send email to admins@tf2newbs.com.
You can find admins via the Newbs Admins steam group:
http://steamcommunity.com/groups/newbsadmins

   
Or use the TF2Newbs chatroom:
   From outside the game (or the overlay (shift+tab) browser):   
   Open the chat directly by clicking the following link:   
   Click here to join chat   
   From in game open the chat by:   
   Opening http://steamcommunity.com/groups/newbstf in the overlay (shift+tab) browser    
   Then click on "Enter Chat Room" or click "Join Group" and then join chat from the group on your friends list   


Do NOT engage troublemaker(s) yourself.

If you end up arguing with or being abusive back to any troublemakers it may end up getting you both banned.

If an admin cannot be reached get proof using screenshots, condumps and demos (the more proof the better) then either contact an admin later using one of the above methods or submit the evidence using one of the following methods.

         Submitting Evidence
         Submit evidence using one of the following methods:
         * Upload it to http://tf2newbs.com/newbs_upload/ and send the link to an admin
         * Send it via email to admins@tf2newbs.com.
         * Attach it to a pm message on the forums and send to an admin.

         Getting a Steam ID
         1. Open the console (press ~, developer console must be enabled in options)
             (Enable console in  "main menu->options->keyboard->advanced->(check) Enable
             developer console")
         2. In console type "status".
         3. Note the steam id (STEAM:0:0:121414 etc.) of the problem player in the status list.
         4. Report the steam id and name of the problem player to an admin using
             one of the above-listed methods.

         Creating a Condump
         ("Console Dump", creates a text file with the text chat from records from your console):
         1. Open the console (press ~, developer console must be enabled in options)
             (Enable console in  "main menu->options->keyboard->advanced->(check) Enable
             developer console")
         2. In console type "condump".
         3. Find the created "condump.txt" in:
             C:\Program Files\Steam\SteamApps\YOURSTEAMUSERNAME\team fortress 2\tf\
         4. Send the file to an admin using one of the above-listed methods.

         Taking a Demo
         1. Join spectators (press . and then click the little TV).
         2. Switch to spectating the person the problem person.
         3. Open the console (press ~, developer console must be enabled in options)
             (Enable console in  "main menu->options->keyboard->advanced->(check) Enable
             developer console")
         4. Type "record <demonamehere>". Example: "record dirtycheater"
         5. When you have enough footage, in the console, type "stop"
         6. The recorded .dem (demo) file can be found in:
            C:\Program Files\Steam\SteamApps\YOURSTEAMUSERNAME\team fortress 2\tf\
         7. Send the file to an admin using one of the above-listed methods.

NOTE: You can instantly spectate a specific player by entering the following in console:
spec_player "playname or session id here (session id is the #132 type number that shows up by a players name when you type status, not SteamID). Name must be exact, so use the session ID for complicated names or high ascii etc.
Examples:
Spec_player "Crap {N}"
spec_player "#4120"



« Last Edit: July 21, 2011, 01:00:04 PM by Crap » Logged  Jump To Top

       
Weapons in this backpack for trade for 1 scrap or 2 craftable weapons each: http://tf2b.com/tf2/76561198047649520
Crap
Global Admin
1K Newb
*

Karma: 172
Posts: 7887


semper in excretia sumus solim profundum variat


« Reply #1 on: July 16, 2011, 10:22:26 AM »

This thread will stay locked as a read only info thread.

Direct any questions, comments, complaints etc. to this thread:
Newbs Community Info Questions & Comments Thread
http://www.tf2newbs.com/forum/index.php/topic,6146.0.html
Logged  Jump To Top

       
Weapons in this backpack for trade for 1 scrap or 2 craftable weapons each: http://tf2b.com/tf2/76561198047649520
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